Right of withdrawal
Last updated: 29 September 2026 · Version 1.1
This page contains the
information on the right of withdrawal and the
model
withdrawal form required by Article 6(1)(h) and Annex I of Directive 2011/83/EU, and by
point 6 of the first paragraph of Article 130 of the Slovenian Consumer Protection Act
(ZVPot-1) in conjunction with the fifth paragraph of Article 138. The Slovenian version of
this page is at
Odstop od pogodbe; for consumers resident in
Slovenia that version prevails.
1. Information on the right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the
contract.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from
this contract by an unequivocal statement (for example a letter sent by post or an e-mail). We
are:
DMG TIM, d.o.o.
Frankopanska ulica 8, 1000 Ljubljana, Slovenia
Reg. no. 6381529000 · VAT SI86596462
Telephone: +386 70 843 373
E-mail: [email protected]
You may use the model withdrawal form set out below, but it is not obligatory. To meet the
withdrawal deadline, it is sufficient for you to send your communication concerning your
exercise of the right of withdrawal before the withdrawal period has expired.
2. Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from
you without undue delay and in any event not later than 14 days from the day on which we are
informed about your decision to withdraw. We will carry out such reimbursement using the same
means of payment as you used for the initial transaction, unless you have expressly agreed
otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Payments for our orders are processed by Sold through Link, LLC, which acts as merchant of
record for the order, so the reimbursement is carried out through it. This does not affect the
rights you have against DMG TIM, d.o.o. under ZVPot-1. Details are on the
Refund Policy page.
When there is no right of withdrawal. For digital content which is not supplied on a
tangible medium, the right of withdrawal is lost if all three conditions of point 13 of
Article 135 of ZVPot-1 (Article 16(m) of Directive 2011/83/EU) are met: you gave
express prior consent before performance began that performance start before the
expiry of the 14-day withdrawal period; you
acknowledged that you thereby lose the right
of withdrawal; and we
provided you with the confirmation in accordance with the
sixth paragraph of Article 132. We take those two acknowledgements in the window before
payment, and you receive the confirmation by e-mail immediately after the purchase.
If you
do not give those acknowledgements, the right of withdrawal remains in full
— in that case we supply the application to you only after the 14-day period has expired.
If that is what you want, write to
[email protected].
3. Model withdrawal form
Complete this form and send it to [email protected]
or by post to the address above. Using this form is not obligatory — you may also
withdraw by any other unequivocal statement.
MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)
– To DMG TIM, d.o.o., Frankopanska ulica 8, 1000 Ljubljana, Slovenia,
tel. +386 70 843 373,
[email protected]
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of
the following goods (*)/for the provision of the following service (*)
......................................................................
– Ordered on (*)/received on (*) .....................................
– Name of consumer(s) ................................................
– Address of consumer(s) .............................................
– Signature of consumer(s) (only if this form is notified on paper)
......................................................................
– Date ...............................................................
(*) Delete as appropriate
We will communicate to you an acknowledgement of receipt of such a withdrawal without delay
on a durable medium (by e-mail), as required by the third paragraph of Article 138 of
ZVPot-1.